WHAT ARE SHIPPING TIMES AND COSTS?
- We try to make every effort to fulfill orders as fast as possible, a typical order can take an average of 2 – 3 days to ship.
- Complimentary ground shipping usually within 1 to 5 business days.
- Next-day and Express delivery options also available.
- Shipping charges are calculated based on delivery method. Standard shipping (2-3 days): $25 & Express (Next day) shipping : $50
- See our Shipping Policy for details on shipping methods, costs and delivery times.
WHAT PAYMENT METHODS CAN I USE?
We accepts the following payment methods:
- We are primarily Accepting Payments via
PayPal, ZELLE, APPLE PAY, CASHAPP, VENMO, AND BITCOIN
- PayPal: Shop easily online without entering your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit paypal.com.
CAN I BUY ALCOHOL ONLINE WITHOUT ID?
Yes, you can purchase alcohol, beer, and spirits online and get it shipped directly to your door. To purchase alcohol online is just like purchasing anything else online; however, some states in the US restrict buying alcohol online. You must be at least 21 years old to purchase and have a valid ID at delivery to sign for the package. All products delivered must be signed for by an adult over the age of 21.
CAN I SPECIAL ORDER PRODUCTS THAT AREN’T DISPLAYED IN STORE?
Yes, you can! If it’s available from our distributors, we can get it! Please send us an email or call us with your inquiry, and we will do our best to help you.
CAN I ADD ITEMS TO MY EXISTING ORDER?
Unfortunately, you cannot add items to an existing order. We would either need to cancel your original order to create a new one or you can make a new order and combine them with adjusted shipping.
CAN YOU LEAVE THE PACKAGE AT MY DOOR OR WITH MY DOORMAN IF I’M NOT HOME?
Deliveries will not be left at the front door or other arrangements without a signature; all products delivered must be signed for by an adult over the age of 21.
WHAT IS YOUR RETURNS AND REFUNDS POLICY?
We do not accept any returns at this moment. If an order was placed accidentally, please send us an email immediately for a refund to avoid a 10% restocking fee.
All orders are shipped in durable boxes and packaged with layers of foam cushioning to protect the bottles. While we take every precaution to ensure your order is packaged properly and arrives safely, we are not responsible for goods damaged in transit. Customers are responsible for shipping insurance; those who pay for shipping insurance can file a claim for a refund or resend.
WHERE IS MY ORDER? WHY HAS IT NOT BEEN DELIVERED?
We send email tracking information as each order is dispatched, which you can use to monitor your delivery. If you miss a delivery or are unsure where it is, you should be able to resolve this with the courier.
However, we are always here to assist if you experience any difficulties – feel free to get in touch.
WILL THERE BE CUSTOMS CHARGES ON MY ORDER? IF SO, HOW MUCH WILL MY CHARGES BE?
If shipping outside of the USA, your order is likely to be subject to customs duty and taxes as it arrives in the destination country. You will be contacted directly by the delivery agency for this payment.
Unfortunately, we don’t know how much the charges will be.
WHAT HAPPENS IF MY PARCEL IS DAMAGED OR LOST?
These issues are rare. Our couriers should report any issues to us before delivery takes place – but sometimes this may not be clear until you open your package. If you receive an order and have any concerns, please contact our customer service team immediately. They will help arrange a replacement where available, a refund, or a suitable equivalent. Please do not dispose of the packaging or products before speaking with our team first.
DO YOU OFFER WEEKEND DELIVERIES?
We offer weekend delivery to most USA addresses. To check whether we can send packages to your address, enter your postcode at checkout and click the ‘Pick a delivery date’ option. This will show you all available services and prices for your address.
IS THERE A MINIMUM ORDER?
Yes, we have a minimum order amount of $100. Just go ahead and place your order for whatever you fancy!
I PLACED MY ORDER, BUT WHEN WILL I RECEIVE IT?
In most situations, we’ll dispatch your parcel the same day that the order was placed; however, this isn’t always the case. If ‘Standard’ delivery was selected, then your order may not be dispatched until the day before your quoted delivery date. You will receive tracking information 6 to 12 hours after the order is dispatched – if you have any queries, just get in touch.
WHEN WILL THE BOTTLE I WANT BE BACK IN STOCK?
Our buying team is always busy ensuring we keep as many delicious drinks in stock as possible. As long as our suppliers have a bottle, we’ll keep it in stock. If something you’re after is listed as ‘sold out’ and you’d like to know when we expect it back in, just get in touch, and we’ll hurry things along as much as we can. If something is listed as ‘discontinued,’ this means we don’t expect it back in stock. We keep these pages listed so you can see our bottling notes and all customer reviews.
WHY ISN’T YOUR WEBSITE OFFERING ME NEXT DAY DELIVERY?
We always ensure we show you all available shipping options. If next-day delivery isn’t offered, it means it can’t be fulfilled on this occasion. This might be due to the specific product, the delivery address, or you may have reached checkout after our cut-off (it’s 9 PM! Set your alarms, folks!). If you’d like to double-check, just give us a call.
CAN I ORDER BY TELEPHONE?
Absolutely! All our contact numbers can be found here: AZ Liquor Shop Contact.